Genesys PureCloud

Interactive Intelligence (Acquired by Genesys)

Worked closely with the Interactive Intelligence development team, executives and program managers. We were entrusted with creating the company’s first step into the cloud space, PureCloud. PureCloud is a contact center as a service (CCaaS) cloud platform that manages customer communication with comprehensive features.

Interactive Intelligence was later acquired by Genesys for $1.4 billion.

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